DATA VOIP SOLUTIONS is committed to protecting and respecting your privacy. This privacy policy is established in accordance with EU Regulation 2016/679 of 27 April 2016 on the protection of personal data (GDPR) and French Law No. 78-17 of 6 January 1978 on data protection (as amended).
1. Identity of the Data Controller
- Data controller
- Data Voip Solutions
- Legal representative
- Mr. Nicolas Moreau
- Address
- 122 Rue Amelot, 75011 Paris, France
- SIREN
- 898 483 979
- DPO / GDPR contact email
- dpo@data-voip-solutions.com
DATA VOIP SOLUTIONS, as a B2B electronic communications operator, processes personal data as part of the provision of its VoIP and telecom services.
2. Data collected and processing purposes
2.1 Data collected when browsing the site
| Data category | Examples | Purpose | Legal basis |
|---|---|---|---|
| Browsing data | IP address, pages visited, visit duration, browser | Site security, audience statistics | Legitimate interest (art. 6.1.f GDPR) |
| Form contact data | First name, last name, email, phone, company | Reply to sales requests | Consent (art. 6.1.a GDPR) |
| Analytical cookies | Session identifiers | Improvement of the user experience | Consent (art. 6.1.a GDPR) |
2.2 Data collected as part of the services (B2B clients)
| Data category | Examples | Purpose | Legal basis |
|---|---|---|---|
| Customer identification data | Company name, SIREN, address, VAT number | Performance of the service contract | Contract performance (art. 6.1.b GDPR) |
| Contact details | First name, last name, email, phone of reference contacts | Management of commercial relations and after-sales | Contract performance (art. 6.1.b GDPR) |
| Billing data | Bank details, invoices | Billing and collection | Legal obligation (art. 6.1.c GDPR) |
| Telephone traffic data | Call records (CDR), volumes, numbers | Billing, service quality, operator legal obligations | Contract performance + Legal obligation |
| Subscriber identification data (DID) | Allocated phone numbers | Management of ARCEP numbering resources | Legal obligation CPCE |
2.3 B2B commercial prospecting
As part of commercial prospecting towards professionals, DATA VOIP SOLUTIONS may process business contact data on the basis of legitimate interest (Article 6.1.f GDPR), in accordance with CNIL guidelines and the ePrivacy directive. Each commercial communication includes a simple and free unsubscribe (opt-out) mechanism.
3. Retention periods
| Category | Retention period |
|---|---|
| Prospect data (without commercial outcome) | 3 years from the last contact |
| Contracted client data | 5 years after the end of the contract (commercial limitation) |
| Billing data | 10 years (accounting obligation, art. L.123-22 Commercial Code) |
| Telephone traffic data (legal obligations) | 1 year (art. L.34-1 CPCE, interception obligations) |
| Connection / browsing logs | 12 months maximum (CNIL) |
| B2B prospecting data with no reply | 3 years maximum |
4. Data recipients
Your personal data is exclusively intended for:
- DATA VOIP SOLUTIONS (sales, technical and administrative teams);
- Technical subcontractors bound by a data processing agreement compliant with Article 28 GDPR (hosting, CRM tools, billing);
- Competent authorities, as part of the operator's legal obligations (courts, judicial police, ARCEP, ANSSI) pursuant to the CPCE.
DATA VOIP SOLUTIONS does not sell your personal data to third parties. In the event of a transfer outside the European Union, DATA VOIP SOLUTIONS ensures that the appropriate safeguards are in place (European Commission standard contractual clauses or country recognized as adequate).
5. Your rights
In accordance with the GDPR (Articles 15 to 22), you have the following rights:
| Right | Description |
|---|---|
| Right of access (art. 15) | Obtain confirmation that your data is processed and obtain a copy |
| Right to rectification (art. 16) | Correct inaccurate or incomplete data |
| Right to erasure (art. 17) | Request the deletion of your data under certain conditions |
| Right to restriction (art. 18) | Request the suspension of processing |
| Right to portability (art. 20) | Receive your data in a structured format |
| Right to object (art. 21) | Object to processing based on legitimate interest, in particular prospecting |
| Withdrawal of consent (art. 7.3) | Withdraw your consent at any time without prejudice |
To exercise your rights
- By email: dpo@data-voip-solutions.com
- By mail: DATA VOIP SOLUTIONS — DPO — 122 Rue Amelot, 75011 Paris, France
DATA VOIP SOLUTIONS undertakes to respond within a maximum of 30 days from receipt of your request (extendable to 3 months for complex requests). Your request must be accompanied by a copy of a valid ID.
6. Data security
DATA VOIP SOLUTIONS implements the appropriate technical and organizational measures to ensure the security, integrity and confidentiality of your personal data, in accordance with Article 32 of the GDPR, including:
- Encryption of communications (TLS/SRTP for VoIP flows);
- Access control to data and strong authentication;
- Logging of access to systems processing personal data;
- Data breach management procedure (CNIL notification within 72 hours — art. 33 GDPR);
- Training of staff in good IT security practices.
8. Changes to the policy
DATA VOIP SOLUTIONS reserves the right to modify this privacy policy at any time, in particular to comply with regulatory developments. The date of the last update is indicated at the top of the document.